Frequently Asked Questions

 You have questions. We have answers.


2 for 1 Designer Eyewear ... Everyday

Absolutely. The prescription in the second pair does not need to be the same as in the first. There are no restrictions on who you can share your second complete pair of glasses with - family or friends - you decide.

As absolutely few as possible.

We made the decision to sell the best frame product available like Tiffany, Dior, Prada, Gucci, Boss, Armani, Maui Jim and Oakley. Along with this decision, is the fact that these brands have licensing restrictions which prohibit us from giving them away for free as a second pair or discounting their product on an ongoing basis. They can be your first pair, but in order to also be your second pair, we must charge our customer to cover the costs. They are then greatly discounted as a second pair, but not free.

On the lens side, your second pair of lenses are free, regardless of whether the prescription is the same, or the required lens is single vision, progressive or even high index. As long as we can make your lens, it will be included in our Everyday 2 for 1 offer. In the end, we would put this offer up against any other in the country.

A pair for day; a pair for night. A pair for work; a pair for play. A pair for the office; a pair for home. A pair for you; a pair for someone else. The reasons are your own but either way, the second pair is free.

Rx is a short form or abbreviation for prescription.

Yes, we do. We carry a variety of Sports Goggles that can be fitted with almost any prescription and a large variety of Prescription and non-Prescription Safety Glasses. Our Safety Eyewear line-up is extensive; with something to provide the best possible fit for 98% of faces and prescriptions. We specialize in Sealed, Close Fitting and “Goggle” Safety Eyewear. Visit our FO Safety Eyewear site for full details and contact information.

We accept most major vision care plans. We also accept direct billing with a variety of companies in each province. Please visit our Insurance and Direct Billing page for more information.

Most single vision lenses can be prepared in approximately 2 business days. Progressive lenses, will take longer, and require up to 7-10 business days. We are committed to providing you eyewear in the least amount of time possible without sacrificing our quality standards. Our in-store Eyewear Professionals will let you know at the time of purchase how long it will take to get your glasses.

Lenses – are protected against scratches and are warrantied for a period of one or two years, dependent upon the type of Anti-Scratch coating purchased. Frames – are warrantied against manufacturer’s defect for a period of one or two years, dependent upon the frame purchased. Platinum Packages – provide more than just a price discount on bundled coatings, but also provide a two-year warranty on product – the peace of mind of knowing that you have no worries until it is time to purchase your glasses next time.

Factory Optical and Optiks International is happy to offer minor repairs and replacement of screws or nosepads at no cost. We encourage you to contact or visit your nearest store. Our skilled Eyewear Professionals will be able to assess if your glasses can be repaired. Visit the See Our Stores page to find the location nearest you.

Yes we can. More and more often we see customers who purchased their glasses online only to discover a problem with their glasses. We will gladly service your product and do the best we can to correct deficiencies or improve the fit of your glasses. Please see a store for more details about our Online Support Packages.

Our stores are in cities large and small across western Canada. We are proudly 100% Canadian owned and operated. To find your nearest location, please visit the See Our Stores page.

Eye Exam and Site Testing

Yes, nearly all of our stores offer on-site eye exams. See our store locations to find the location nearest you and book an appointment today.

No, our on-site, independant Optometrists see a variety of patients and we will accept a valid prescription from a licensed Doctor of Optometry or Site Test result.

Simply call or fax your Optometrist directly to request a copy of your prescription. Your prescription is yours to keep; it is your right to receive a copy at the conclusion of your eye exam.

Or, we'll do it for you!

Annual eye exams are usually recommended for adults, but it depends on your eye health. Consult with your eye doctor about your particular situation. Children's needs vary by age but can be conducted at a very early age and are recommended by school-age.

An Optometrist, or Doctor of Optometry, is commonly known as an eye doctor who conducts eye examinations. They are an expert on the health of your eye. An Optician is a licensed professional trained to help you see better – whether you’re near or far-sighted, or have low vision due to more complex eye health issues. They are the expert on choosing the right eyewear for your face shape and style preferences.

Lenses & Coatings

Simply put, a digital lens (or FreeForm(TM)) has more forgiving prescriptive corridors so your field of vision is greatly expanded. With a digital lens your Rx is surfaced on the inside of the lens rather than the outside as it had always been done, that gain in proximity to your eyes greatly enhances visual acuity and mitigates peripheral distortion. It is a much superior lens than a non-digital lens. In our opinion, it represents the first significant technology change in the optical industry in 50 years. To not sell it, as a retailer, is a decision to ignore technology and ignore what is best for your customers. The equipment necessary to manufacture it is millions of dollars, and for the production to be cost effective, a retailer probably needs to be able to run hundreds of thousands of lenses through their system annually, so the more likely answer as to why a store does not sell digital lenses? Because they can’t.

Anti-reflective, or AR, is a durable coating that is applied to the lenses to eliminate reflections off the lens surface. AR coating allows more light to pass through the lens and makes your lens look invisible.

Photochromic lenses are lenses that darken automatically when exposed to ultra-violet sunlight (UV). Because UV is the activator for photochromic lenses, most do not work well while in a car. Transitions is a brand name of a specific type of photochromatic lens that we offer our customers.

A progressive lens, also known as a no line bifocal, provides distance, near and intermediate vision. This gives you much more natural vision.

Ultraviolet radiation is very harmful to our eyes. Even though we cannot see it around us it is there, a good pair of sunglasses can protect our eyes from damage. UVA does the "Aging" damage; UVB does the "Burning" damage. The UV rating should be marked on your glasses in order for you to tell how protective they are. Sunglasses with a rating of UV400 are the best and they have been tested to block out 99-100% of UVA and UVB rays. Even with sunglasses on you should never look directly into the sun.

A bifocal lens provides two focal points, one for near and one for distance. These may have a distinct line for showing the location of the bifocal.

Improper care is the leading cause of damage to anti-reflective lenses and other lens coatings, and almost always shortens the life of the product. Clean your glasses frequently to ensure that perspiration, dirt and dust don’t remain on the lenses, as both can damage lens coatings. Keep your glasses on your face, or in the case, but not on your head. Even a scratch-resistant coating can't completely protect your lenses, so always keep your glasses in their case when you are not wearing them. Clean them with a microfiber cloth made especially for eyeglasses and the cleaning solution your Optician recommends. When the cloth is not in use, keep it safe from dust and other particles that may transfer to and damage your lenses. Pre-moistened towelettes made specifically for eyeglass lenses are also an excellent choice, particularly for traveling or the office.

Contact Lenses

There are two general types of lenses: soft and rigid gas permeable. Based on your vision health and lifestyle needs, your Eyewear Professional will recommend the contact lenses that are most appropriate for you. Soft contact lenses are comfortable and made of flexible plastics that allow oxygen to pass through to the cornea. Users get accustomed to wearing them within several days. Most soft-contact wearers are prescribed some type of frequent replacement schedule. An example of this is a schedule that calls for the lenses to be replaced with new ones after two weeks of use with lenses removed nightly for cleaning. Rigid Gas Permeable (RGP) lenses are durable, resistant to deposit buildup, and generally allow for clear, crisp vision. They last longer than soft contacts, and also are easier to handle and less likely to tear. However, they may take longer to get used to. Other common types of lenses: Extended Wear Contacts are good for overnight or continuous wear ranging from one to six nights, or up to 30 days. It's important for your eyes to go without lenses for at least one night following each scheduled removal. Disposable (Replacement Schedule) Contacts. Some soft contacts referred to as "disposable" by sellers are actually worn on a frequent replacement schedule-for two weeks, for example-that requires them to be disinfected between uses. Based on your vision health and lifestyle needs, your optometrist can recommend the contact lenses that are most appropriate for you.

During a contact lens fitting, the curve and diameter of your eyes are measured in order to ensure you receive lenses that fit accurately and work well for your vision correction needs and lifestyle. If you have not previously worn contact lens, training will be provided to show you have to put your lenses in, take them out, and properly store and care for them.

A valid contact lens prescription is required in order to purchase any type of contact lenses, even if you do not need them for vision correction. A contact lens fitting will measure the curve and diameter of your eye, and help ensure the health of your eyes. If a lens is not properly fitted, it can shift, causing irritation, scratching, or other problems.

Yes. As a Factory Optical and Optiks International customer, we make it easy to re-order your Contact Lenses online. Please visit our Re-Order Your Contacts page to complete your order.

Designer Sunglasses

Maui Jim and Oakley sunglasses are not eligible for discount programs, or inclusion as a free pair based on our Everyday 2 for 1 Designer Eyewear offer. Based on retail licensing agreements with these manufacturers, the product must be sold at manufacturer listed prices.

Got another question?

If you've got a question, not listed here, please visit the Talk to the President page to submit your question.